These FAQs apply to our online system.
Where is my order?
If you are ordering using our online system you can view the
details and status of your order 1. Click on "My Account." Enter
username and password to log in. 2. Click on "My Orders" to view the
status of your order.
What paper
stock do you print on?
Our Business Cards, Postcards,
Rackcards, Press Kit, Bookmarks, Tent Cards and Collector Cards are
printed on 14-point glossy card stock with UV coating (lamination) on
the color side(s). We also offer 14- point Premium Uncoated paper stock
for our business cards and our 4 x 6 and 5.5 x 8.5 postcards. All
other products are printed on 100 lb gloss book stock, with overall
aqueous coating on both sides. Custom stocks are available. Please email
us and we will work up a quote for you.
What kind of inks do you use?
All of our
products are printed with four-color inks: (Cyan, Magenta, Yellow, and
Black). Color density less than 15% may not print.
Can I request spot color?
Yes, but spot
colors are done on a custom quote basis so if you need something printed
in spot colors, email
us and we will work up a quote for you.
Can I write or print on UV coating?
No.
What kinds of varnish (coating) do you use?
Depending on what product you are ordering, it will either have
aqueous coating or UV coating.
Can
I place an order for a custom size card if I order online?
Currently
we are unable to accept custom size orders through the online ordering
system but you may call or email us for a quote.
When preparing press-ready digital files, what size
should I build my file to?
Please build your press-ready
digital files to bleed size by adding 0 .1" dimension for any product
that is printed on 14- point cardstock (for example: business cards and
postcards) and 0.125" for all other products (for example: brochures
and flyers).
What is the required
bleed?
Our bleeds vary depending on the product. Please refer
to our Download
Templates page or our Preparing
Files page for more information on the specific bleed for your
product. Keep in mind that any files that do not have the proper bleed
may delay the order, and add costs.
What
if my cards don't bleed?
We require ALL files to be built to
the full bleed dimension specified for each trim size. We automatically
trim the bleed off of each side, which will result in the desired trim
size.
How do I prepare files for
trim?
Simply add the appropriate bleed to each dimension of
your digital layout. Please add all the crop marks, and make sure all
critical elements (text, images, logos, etc.) are at least 0.125"
inside the side of the Safe Zone. Anything left close to the side may
be cut off during trimming. Allow 1/16" cutting space around the
Trimming Zone. Please refer to our Download
Templates page or our Preparing
Files page for more information on bleeds and crop marks.
What is OnLine
e-Card Builder?
Online e-card builder is an ordering process
offering FREE professional-quality Business card designs. Just choose
your design, layout and typestyle, and enter your message. You can
edit, review, and make design changes all in real time. PERSONALIZE
YOUR BUSINESS CARDS FAST, EASY, NOW!
Do
you have any clip-art that I can use for my card?
Yes. Our
clip-art gallery contains thousands of images.
Can I use an online e-card builder, but upload my
own background image ?
Yes. Just upload your digital image
2.1"x3.6", 350 dpi resolution (735 pixels x1260 pixels) and click on
Edit Card.
Can I use an Online
e-card builder's design background and upload my own logo or photo?
Yes.
Can I use online e-card
builder Gallery Images in my own print materials or website?
We
are unable to supply you with high resolution images. Also, all of the
backgrounds we offer online have a copyright and cannot be downloaded
or used in any other form other than through our website. It is
illegal.
Can I cancel or change my
order?
We will be happy to help you cancel your order prior
to approval. However, orders may be eligible for cancellation upon
request via email. Our Customer Service Team will inform you of any
cancellation charges depending on the stage of the order. If job is
canceled, any labor hours (proof, graphics design, etc.) or
administrative fees (credit cards fees, etc.) will be subtracted from
your refund. (15%-30% of total transaction) Once the order has been
placed successfully, No Refunds are issued for the Logo, or Graphic
design services.
What if I am not
satisfied with my order?
We are committed to customer
satisfaction. However, we are not responsible for typing, color, image,
or design errors introduced by customers in the document creation
process.
What is your return
policy?
Since each order is unique to each customer it has no
re-sale value, therefore All Sales Are Final. If we verify that we made
an error on our end, we will re-print the order. No Refunds or Credit.
Customer must notify within 6 business days of order acceptance to
notify any defects discovered in the ordered product. In order to
receive a replacement the customer must return 100% of the received
product within 15 days (at their own expense) from the time when the
delivery was received. All new charges related to expediting printing
(Rush Printing or Shipping) are NON REFUNDABLE, including those orders
that are returned for any reason.